Benefit Basics
Are you looking for a reliable source of information on where to go for care and how your plans work?
Not every health concern requires the same type of care. We have compiled some information on the difference channels of care available to you and examples of when each option might be the right choice. You will also find a compilation of short educational videos to help you better understand and use your benefits. Browse our library of videos to find the information you need to live a healthy and fulfilling life.
You have the best experience when you choose the right care from the start.
Primary Care
Routine concerns, wellness screenings, and sick care.
Cold and flu symptoms
Chronic disease/condition
Ear ache and infection
Health screenings
Medication refill
Pink eye, red eye, itching
Routine care
Skins concerns
Urinary, kidney, bladder infections
Weight Management
Wellness
...and more
Cold and flu symptoms
Animal and insect bites
Asthma flare-up
Cuts, bruises or may need stitches
Earache and infection
Injuries (sprains, dislocation)
Minor allergic reactions
Minor burns
Nausea, vomiting, or diarrhea
Minor nosebleeds
Wound check
...and more
Urgent Care
For immediate needs that are not life-threatening.
Emergency Care
For life-threatening conditions and severe injuries.
Chest pain or injury
Coughing up blood
Difficulty breathing
Limb swelling without injury
Major burns
Major cuts
OB emergencies (more than 16 weeks pregnant)
Poisoning or exposure to dangerous chemicals
Seizures
Signs of stroke
Uncontrolled bleeding
...and more
